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Sales and delivery terms Below is some useful information on online booking.

You can see how we process your information, how you will receive your receipt for a purchase, and much more.

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Payment in online booking is via one of the approved payment/credit cards, including Dankort, Visa and Mastercard.

No fee is charged for transactions made via online booking.

Køber du et årskort efter dit besøg i Zoo, modregner vi prisen for din billet.

Denne modregning gælder i 5 dage fra og med dagen for dit besøg.

Information on internet commerce You can use our online internet booking system with confidence.

As a consumer, you are protected against any misuse of your credit card over the internet.When the SUPPLIER receives your complaint about a good, the complaint will be handled as quickly as possible.The SUPPLIER will decide whether to issue a refund, make an exchange or give a reduction in price.Complaints If you do not receive your contract confirming your purchase for one reason or another and you have not received an error message from the system, you can write to the address or call the telephone number below.Complaints concerning the booking procedure, the booking itself or the product (the stay) must be made within a reasonable time of discovery of the fault, or the time when the fault should have been discovered in an ordinary review of your contract. Unless otherwise agreed, the right to complain under Section 83(1) of the Danish Sale of Goods Act ceases one year after receipt of the good (the stay).Indretningen af gangarealer og værelser leder tankerne hen på badehotel-stilen.